Terms & Conditions
1. About these terms of sale
1.1 These Terms of Sale ("Terms"), together with Frankie Online Shop Terms of Service, set out the terms and conditions that will apply when you place an order through Frankie operated web shops. Please note that the terms and conditions that apply to ordering pre-order products differ on certain parts from the terms and conditions that apply to ordering other products. Such differences will be explained later in these Terms. If you are unable to understand, or have any questions about these Terms please contact Frankie Company. You will be required to confirm that you have read and accept these Terms before you submit an order to Frankie. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.
1.2 Company information
Frankie Company Ltd.
Frankie Company Ltd.
Frankie Shops (Apia,Samoa)
Frankie Molesi Savalalo
Frankie Shops (Savaii)
The other products available through the web shops are sold and you have to pick it up at the shops.
1.3 These Terms do not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products.
1.4 The sales contract may be concluded in English language.
2. Order and acceptance
2.1 Each order submitted constitutes an offer to purchase products. Orders are subject to Frankie Online Shop™ acceptance and may be refused at Frankie Online Shop™ discretion, for example in cases where: orders cannot be processed due to an error in information you have provided; there is an error on the web shop relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the web shop; or the products that you have ordered are no longer available through the web shop.
2.2 After Frankie receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Frankie before you try to place another order for the same product.
2.3 You will receive an email when your order is being dispatched confirming that your order has been accepted.
2.4 If you have any questions, comments or concerns regarding Frankie Online Shop™ order acceptance policy, or if you consider that your order was rejected in error, please email at email@example.com or call 685 22722.
3. Product availability
Frankie Online Shop will have the right, at any time, to make changes to information about products displayed on the web shops, for example information about prices, description or the availability of products and Frankie Online Shop may do so without first giving you notice of the changes. Frankie Online Shop will not, however, make any changes to the price, availability or description of any product after an order has been accepted.
4. Customer initiated order cancellations and changes
You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Frankie Online Shop. If your order has already been dispatched, (i) for the pre-order products you will be able to request a refund of the product as separately informed by Frankie Online Shop Mobile, and (ii) for other products you will only be able to request a refund of the product: please see Return Policy.
5. Order tracking
For other than pre-order products you can track the progress of your order by logging into your Frankie Online Shop account. For pre-order products the order tracking may be available as separately informed by Frankie Online Shop Mobile.
6.1 In some cases some products might not be available for all countries. You will be informed of any such territorial restrictions before you can purchase the product.
6.2 Shipping and handling charges will depend on the value of your order and the country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by you.
6.3 Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Frankie Online Shop or Frankie Online Shop Mobile cannot promise that they are accurate.
6.4 Frankie Online Shop and Frankie Online Shop Mobile reserve the right to deliver the ordered products in separate shipments.
6.5 Product that is delivered to you will become your property at the time that you receive it provided that Frankie Online Shop has received full payment for the product. As soon as Frankie Online Shop or Frankie Online Shop Mobile has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.
7. Prices and payment
7.1 The product price is always the price indicated in the web shop when you place your order. The price includes VAT.
7.2 Products and their postage are paid in conjunction with the order. The available payment methods are displayed in connection with the product order form in the web shop. Online payment methods are provided by Paytrail Oyj and PayPal.
Business ID: R.C.S.Luxembourg B 118 349
22-24 Boulevard Royal
7.3 Payments by credit and debit cards:
If you would like to pay by credit or debit card, Frankie Online Shop will act solely as the marketer of the respective payment method and will provide the products to the customer. All complaints and claims for compensation will be handled by the payment method provider.
With regard to payments made by credit or debit card, the payment method provider acts as the merchant of the product and the trade transaction takes place between the customer and the payment method provider. The payment method provider is also the recipient of the payment.
7.4 Online banks:
Bank South Pacific
In some countries purchases will also be possible via online payment systems. These services will be offered via Frankie Online Shopâ€™s payment partners in accordance with their terms.
8. Returns / Refunds
8.1 Refunds or exchanges in case of a faulty product
If you wish to exchange or return for a refund a pre-order product which is faulty or otherwise damaged when you receive it, which does not correspond to the description on the web shop, or which develops a fault after you receive it, you can do so in accordance with and pursuant to applicable law and as separately informed by Frankie Online Shop Mobile.
If you wish to exchange or return for a refund a product that is sold and delivered to you by Frankie Online Shop which is faulty or otherwise damaged when you receive it, which does not correspond to the description on the web shop, or which develops a fault after you receive it, you can do so in accordance with and pursuant to applicable law and Return Policy.
This provision does not set-aside your mandatory legal rights in this respect.
8.2 Refunds for non-faulty merchandise.
You can exercise the right to cancel an order for pre-order product in accordance with and pursuant to applicable law and as separately informed by Frankie Online Shop Mobile.
You can exercise the right to cancel an order for product sold and delivered to you by Frankie Online Shop within fourteen (14) days from the date that the product is received in accordance and pursuant to the terms of Return Policy.
9. Liability to you
9.1 Nothing in these Terms will exclude or limit liability to you for fraud, death or personal injury or any other liability which the law states may not be excluded or limited.
9.2 Neither Frankie Online Shop or Frankie Online Shop Mobile will be liable to you under a contract for: any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either breach of a contract or breach of legal duty of care.
10. Personal information
When you create your Frankie Online Shop Online Shop account and place an order through the web shop, you will be providing Frankie Online Shop with your personal information. You agree that Frankie Online Shop may disclose personal information to Frankie Online Shop Mobile in connection with the sales of pre-order products.
11. General terms
The contract for sales of pre-order products will be solely between you and Frankie Online Shop and is governed by the laws of Samoa.
The contract for sales of other products will be solely between you and Frankie Online Shop and is governed by the laws of Samoa.
If any provision of a contract is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.
12. Contact Frankie Online Shop
If you have any questions about these Terms, please contact Frankie Online Shop by submitting an email for Frankie Online Shop Service and Support.Service and Support.